1. Our Professional Wheelie Bin Cleaners are only
able to wash wheelie bins that are clearly marked
or numbered - Customers are requested to ensure that
their bin is always marked with their house name or
number.
2. Once your bin has been washed, our professional
wheelie bin cleaners will attach a 'Love Your Bin'
property number label to your bin. This helps to easily
identify bins and ensures your washed bin remains
at your property - we will replace these labels when
necessary, please advise us if you do not want them
replaced.
3. Similar to the Refuse Collection Service, our
Wheelie Bin Cleaning Service is a 'Kerbside Service',
meaning customers are requested to leave their bin
on their boundary after it has been emptied. Any wheelie
bins washed will be returned to the kerbside or boundary,
even if collected from the property. If any wheelie
bins are located within the property it will be at
the operative's discretion as to whether cleaning
can be carried out. If you currently have an 'assisted
collection' arrangement with the council, please inform us and we will gladly collect
and return the bin to its storage position for you.
4. We are regrettably unable to clean any wheelie
bins that are contaminated with, but not exclusively, Wet Paint, Faeces, Oil, Plaster, Cement or Ash - excessive (even small) amounts can contaminate and even damage our equipment, at the bare minimum requiring the operator to empty, clean and refill before proceeding with any further cleans. In the event a bin is contaminated and cannot be cleaned, standard charges will apply; if a bin IS cleaned, resulting in the contamination of our equipment, a further charge equal to 2 standard cleanes / credits will be applied.
5. Please ensure we are updated as soon as possible
if any contact details should change. It is the customer's
responsibility to ensure that we have the correct
and current contact details. Failure to do so may
cause confusion and possible unwanted charges.
6. If any refuse remains in the bin after the refuse
collection, or if added after the collection it will
be at the operative's discretion as to whether cleaning
can be carried out. Small amounts of refuse may be
removed and then replaced after cleaning where possible.
If a bin is unable to be cleaned due to excessive
refuse, charges or losses of bin cleaning credits
may apply.
7. If your wheelie bins are going to be unavailable
for cleaning on a scheduled cleaning day (e.g. Holidays),
please provide at least 48 hours notice in order for
us to suspend your service and avoid any losses of
cleaning credits.
8. We have fixed cleaning schedules, based on local
refuse collection days and times. We will notify all
customers of the start date of the four-weekly cleaning
schedule, thereafter the customer should ensure their
bins are available for cleaning on the correct days.
If you are unsure of any cleaning schedules, please
contact us. Should any changes occur, we will notify
the customer as soon as possible. Any bins unavailable
for cleaning without prior notice may be subject to
charges or loss of bin cleaning credits.
9. Our wheelie bin cleaning service operates on a
4 week cycle, and is an ongoing service until cancelled.
Once all bin cleaning credits have been used, we will
notify you of your renewal options but will continue
the service until cancelled. If after the following
clean the service has not been cancelled and no additional
payments have been made, we will issue a reminder
notice that your account is in arrears and again provide
details of payment options. If no additional payment
are made and the service is not cancelled before the
next scheduled clean, we will suspend the cleaning
service and take steps to recover any account arrears
at the customers expense.
10. Typically, as long as the local authority is
able to empty your wheelie bin we should be able to
clean your wheelie bin but in the unlikely event that
we are unable to clean your bin either on the same
day or the following morning, advanced notice will
be given where possible and cleaning credits will
be preserved.
11. If the local authorities are unable to empty
your wheelie bin because of bad weather or for other
reasons outside of your control, and sub sequentially
we are unable to clean your bin we will always do
our best to reschedule your clean where possible or
preserve your bin cleaning credit until the next scheduled
clean.
12. In the event you prevent the local authorities
from emptying your bin, whether due to contamination
or forgetting to put the bin out, we will be unable
to clean your bin - in this instance we request you
contact us as soon as possible in order for us to
suspend your service, if not you may be subject to
charges or loss of bin cleaning credits. If we are
not advised of any bins not being available to clean
before arriving at your address, cleaning credits
will be deducted as normal - this is due to the fact
that our operators will have still travelled to your
address, attempted to locate your bin and completed
any associated administration work.
13. If the local authority notifies you of any change
to the refuse collection please ensure that we are
made aware as soon as possible. Failure to do so may
result in additional charges or loss of bin cleaning
credits.
14. In the event of a customer relocating, credits
may be transferred to the new address where possible.
If it is not possible to transfer the subscription
a discretionary refund of the remaining subscription
fee may be arranged. Refunds will be calculated by
unused credits multiplied by the subscription rate
paid, less one credit administration fee. The free
'1st clean' offer is only eligible if further cleans
are arranged and paid for within 7 days of the 1st
clean - if not continuing with the service, a one-off
fee is applicable.
15. We are typically closed for a period of between
two and four weeks starting at the end of the last
full working week before Christmas Day. Any bin cleaning
credits will be preserved until the New Year where
the service will continue as normal - monthly payment
schedule prices throughout the year are calculated
to reflect these periods, so no refunds are applicable
should your bin cleaning be re-scheduled.
16. We reserve the right to cancel or refuse any
subscription at our discretion without notice or reason.
17. By using our service you are agreeing to these
terms and conditions. If you have any queries regarding
our terms and conditions please contact us within
7 days of ordering a service.
18. If paying by direct debit, please note that Love
Your Bin is using HCIT Ltd to manage all Direct Debit
collections. HCIT Ltd have appointed the BACS Approved
Direct Debit Bureau, Eazy Collect Services Limited
(www.eazycollect.co.uk),
to collect your payments and HCIT LTD will be shown
on your bank statement.
19. Our Terms & Conditions are subject to change
at any point without notice - please contact us for
an up to date copy of our terms and conditions.